Case studies
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Pumpkin Spice, Cranberry, and ?
Pumpkin pie spice was one of the first convenience foods in the mid 20th century, bundling cinnamon, ginger, nutmeg, allspice, and cloves together into one jar — in the right proportions for pumpkin pie –for cooks too lazy to measure the spices out separately. In the 1960s, it came to be known as pumpkin spice,…
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Customer Experience: Ulta vs. Sephora
A few years ago, I shopped fairly equally at the two main cosmetics giants, Ulta and Sephora. If I had been asked, I would have said that they were just about the same. If I needed a new lipstick, I’d go to whichever one was closest, and I was a VIP shopper at both. A…
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The Wow Effect in Content Marketing
The makers of an Italian skin care line called “the WOW Effect” sent me a sample for review, so I looked them up online. My goal was to find out just exactly what I was supposed to do with their maschera and siero, since my knowledge of Italian is limited to opera. However, I very…
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Facebook Boosts Tell All
You can easily find blanket pronouncements about social media: Facebook posts with pictures get 67% more likes, LinkedIn sends twice as much traffic as Instagram, questions get the most engagement on Twitter… These claims are meaningless unless they’re followed by a statement like, “… in 2013, for surveyed established B2B logistics companies working with SMBs…
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A Makeover for an Engineer’s Website
We built a WordPress website for a local industrial engineer last year, a redesign of one of three he owns. We added regular blogging, too. The results inspired him to have us redesign a second website this year, with the third coming up. We’re delighted to expand our partnership with this client, and delighted also…